Client Session

What to Do When You Don’t Know What to Do: Troubleshooting the Issues You Never Hope to Face







Session Description

We have all been there. You have an expertly designed assessment where successful execution is guaranteed. And then “it” happens. The “it” could be a fire alarm sounds or a campus-wide WiFi outage occurs. What now? Most faculty are adept at troubleshooting common issues when time is not critical, but what would (and should) you do in a time-sensitive situation?

This session uses audience participation to brainstorm plans of action for common and not-so-common problems encountered on assessment day. Attendees share their own situations to discuss and crowdsource solutions to even the worst-case scenario.


sarah raake

Sarah Raake, Pharm.D., MS.Ed., BCACP, LDE

Associate Professor and Director of Institutional Effectiveness, Sullivan College of Pharmacy & Health Sciences

benstephensBen Stephens, M.Ed.

Instructional Support Specialist, Sullivan University College of Pharmacy and Health Sciences

kimberly daughertyKimberly K. Daugherty, Pharm.D., Ph.D., BCPS

Associate Dean of Academic Affairs and Assessment, Sullivan University College of Pharmacy and Health Sciences

ashley castleberryAshley Castleberry, Pharm.D., M.Ed.

Clinical Associate Professor and Division Head, University of Texas at Austin College of Pharmacy

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