ExamSoft offers 24/7 support for clients in the below forms.
The following Product/Service names include the capabilities defined in this specification
Key Administrator Support
Unlimited phone and email support including ExamSoft University (self-help resources) and Get Satisfaction Community Exchange for a single Key Administrator. (Currently available in English only)
Full Support Package
Unlimited phone, email and live chat support for exam takers and unlimited phone and email support for all program faculty including a designated Client Success Specialist, ExamSoft University (self-help resources) and Get Satisfaction Community Exchange. (Currently available in English only)
K12 Support Package
Unlimited phone and email support for faculty including an assigned Customer Success Specialist, ExamSoft University (self-help resources) and Get Satisfaction Community Exchange. (Currently available in English only)