Help! I Need Somebody: A Framework for Faculty User Support

Session Description

By designing a framework of support for faculty using ExamSoft, administrators can become more efficient with time and resources while providing a foundation for users. The framework shared in this session entails a comprehensive orientation to the system, just-in-time assistance for experienced users, ongoing opportunities for group education on special topics, and a customized collection of digital resources to support faculty and curricular assessment. We have found this framework manages the balance between faculty needs and program resources for support, resulting in a better experience for everyone. Empowering faculty in this way has built system user confidence and encouraged independence.

Speakers

	Justine Gortney, Pharm.D., BCPS Associate Professor of Pharmacy Practice; Director of Assessment, Wayne State University Division of Pharmacy
	Sarah Agnihotri Education Specialist, Eugene Applebaum College of Pharmacy and Health Sciences, Wayne State University