Client Session

Help! I Need Somebody: A Framework for Faculty User Support







Session Description

By designing a framework of support for faculty using ExamSoft, administrators can become more efficient with time and resources while providing a foundation for users. The framework shared in this session entails a comprehensive orientation to the system, just-in-time assistance for experienced users, ongoing opportunities for group education on special topics, and a customized collection of digital resources to support faculty and curricular assessment. We have found this framework manages the balance between faculty needs and program resources for support, resulting in a better experience for everyone. Empowering faculty in this way has built system user confidence and encouraged independence.


justine gortney

Justine Gortney, Pharm.D., BCPS

Associate Professor of Pharmacy Practice; Director of Assessment, Wayne State University Division of Pharmacy

agnihotri headshot 2022

Sarah Agnihotri

Education Specialist, Eugene Applebaum College of Pharmacy and Health Sciences, Wayne State University

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