EXAMSOFT SERVICE SPECIFICATIONS

Support

Overview

ExamSoft offers 24/7 support for clients in the below forms. 

Exhibit A Product/Service Names

The following Product/Service names include the capabilities defined in this specification

  • Key Administrator Support
  • Unlimited/Full Support Package

Detailed Specifications

Key Administrator Support

Unlimited phone and email support including ExamSoft University (self-help resources) and Get Satisfaction Community Exchange for a single Key Administrator. (Currently available in English only)

Full Support Package

Unlimited phone, email and live chat support for exam takers and unlimited phone and email support for all program faculty including a designated Client Success Specialist, ExamSoft University (self-help resources) and Get Satisfaction Community Exchange. (Currently available in English only)

K12 Support Package

Unlimited phone and email support for faculty including an assigned Customer Success Specialist, ExamSoft University (self-help resources) and Get Satisfaction Community Exchange. (Currently available in English only)