EXAMSOFT SERVICE SPECIFICATIONS

Support

Overview

ExamSoft offers 24/7 support for clients in the below forms. 

Exhibit A Product/Service Names

The following Product/Service names include the capabilities defined in this specification

  • Key Administrator Support
  • Unlimited/Full Support Package

Detailed Specifications

Key Administrator Support

Unlimited phone and email support including ExamSoft University (self-help resources) and Get Satisfaction Community Exchange for a single Key Administrator.

Full Support Package

Unlimited phone, email and live chat support for exam takers and unlimited phone and email support for all program faculty including a designated Client Success Specialist, ExamSoft University (self-help resources) and Get Satisfaction Community Exchange.

K12 Support Package

Unlimited phone and email support for faculty including an assigned Customer Success Specialist, ExamSoft University (self-help resources) and Get Satisfaction Community Exchange.

Contingency Planning for Remote Assessments: During these challenging times, ExamSoft remains fully prepared to continue supporting your remote assessment needs without any disruption. Learn more about remote assessments.
Contingency Planning for Remote Assessments: During these challenging times, ExamSoft remains fully prepared to continue supporting your remote assessment needs without any disruption. Learn more about remote assessments.